Food Sensitivity Test Refunds:
We are so confident our food sensitivity tests can help you, we offer a 100% guarantee if you are not completely satisfied with your results. To be eligible you need to have followed the elimination diet for a minimum of six weeks upon receiving your test results and kept a valid food diary. The food diary will need to be supplied for examination by our nutritionist before any refund can be processed. If at the end of the six weeks you do not see any improvement in your symptoms, you are entitled to a full refund.
To claim your refund, please supply our support team with the following details:
Name used to purchase
Email address used to purchase
Groupon redemption code or website order number
Date of purchase
Full six week food diary
Refunds can only be claimed within 90 days of purchase.
Please note our 100% satisfaction guarantee doesn’t apply to our Meal Planning Service. We are unable to refund already processed payments for this service. If you wish to cancel this service please get in contact with us.
Blood Allergy & Intolerance Sample Collection Kit Refunds:
You may change your mind about whether to proceed with an order provided that you do so within 14 days of placing your order. Provided that you return the test kit to us at your own cost, we will issue a refund minus £20.00 cost of the kit and postage fee. Your right to change your mind and receive a refund ceases automatically once you have either unsealed or otherwise used the test kit, or a period greater than 14 days has elapsed since you received the test kit. Refunds will be processed within 7-10 working days of your kit being returned.
Returning your kit
To return your kit please use the following address including your full name, order number and reason for returning:
PO Box 1627
Please contact us at firstname.lastname@example.org
If you are not satisfied with our services, please contact us as soon as possible to assist you in resolving any issues.
Opening a claim on PayPal or Stripe will significantly delay the resolution process.
Groupon, Wowcher and Amazon customers will need to contact the respective Customer Services directly if they want a refund as we cannot influence this.