We are so confident our tests can help you, we offer a 100% guarantee if you are not completely satisfied with your results. To be eligible you need to have followed the elimination diet for a minimum of six weeks upon receiving your test results and kept a valid food diary. The food diary will need to be supplied for examination by our nutritionist before any refund can be processed. If at the end of the six weeks you do not see any improvement in your symptoms, you are entitled to a full refund.
To claim your refund, please supply our support team with the following details: Name used to purchase Email address used to purchase Groupon redemption code or website order number Transaction amount Date of purchase Full six week food diary
Please note our 100% satisfaction guarantee doesn’t apply to our Meal Planning Service. We are unable to refund already processed payments for this service. If you wish to cancel this service please get in contact with us.
N.B. Refunds can only be claimed within 90 days of purchase.
Please contact us at firstname.lastname@example.org
If you are not satisfied with our services, please contact us as soon as possible to assist you in resolving any issues.
Opening a claim on PayPal or Stripe will significantly delay the resolution process.
Groupon customers will need to contact Groupon Customer Services if they want a refund as we cannot influence this.