COVID-19 customer delivery and returns
When will I receive my test kit?
Orders are dispatched Monday – Saturday. We recommend you place your order well in advance of when you need to collect your sample.
Home sample collection kits are delivered to you using our 3rd party provider (TNT) who offer next day delivery (Monday – Saturday) if you order your kit before 12 noon Monday-Friday and before 10am on Saturday.
If you order your kit before 10am on a Saturday your kit will arrive on Monday.
Current expiry dates for home sample collection kits are February 2022
|Mon (before 12 noon)||Tuesday|
|Mon (after 12 noon)||Wednesday|
|Tues (before 12 noon)||Wednesday|
|Tues (after 12 noon)||Thursday|
|Weds (before 12 noon)||Thursday|
|Weds (after 12 noon)||Friday|
|Thurs (before 12 noon)||Friday|
|Thurs (after 12 noon)||Saturday|
|Fri (before 12 noon)||Saturday|
|Fri (after 12 noon)||Monday|
|Sat (Before 10am)||Monday|
|Sat (After 10am)||Tuesday|
* Please note that these times will change on bank holidays
When can I send back my sample?
Randox Drop Boxes
Randox Drop Boxes are now open to accept sample returns 7 days a week.
Your sample should arrive to our laboratory in Northern Ireland next day to begin testing.
Please note Randox Drop Box Locations and closing times are subject to change.
Please ensure you check the map before dropping off your sample. We are continually adding more Randox Drop Boxes to improve our service, so there may be some drop boxes listed on our map that are not open yet. To check the date that a drop box is open from, click on the location description on the map.
Please click the button below to see where your closest Randox Drop Box Location is and its closing time.
Follow the return packing instructions from your kit.
If you have a DX return label in your order, please apply this to the OUTER PACKAGE. Do not cover the UN3373 logo. Please keep a record of your tracking number.
DX provide options for customers to return their sample to our laboratory in Northern Ireland, which should arrive next day. DX Depos/MBE sites are currently open to accept sample returns Monday-Friday 9am-5pm. Please note, drop off times vary by site as per the listing on the DX website so CLICK HERE for your DX drop opening hours.
Please contact DX on 0333 2415100 to enquire where your closest DX location is or use the links below.
If the DX or Randox Private Drop Box return options do not suit your needs, customers are also able to return their sample by arranging an alternative courier of their choice. Customers should ensure that they choose a courier who can deliver biological samples to our laboratory next day tracked. Samples must arrive within 70 hours of swabbing to undergo testing.
Samples which arrive after 70 hours will be void and will produce an unclear result.
Please note that customers arranging their own sample return are responsible for this
Use the below address to return your sample to our laboratory if you are arranging an alternative courier.
FAO: Accessioning, Randox Science Park,
30 Randalstown Rd
If you have an enquiry about our covid tests please contact us on email@example.com